Join Our Team

 
 

Current Openings:

Volunteer Manager

The Volunteer Manager (VM) is a key external-facing position working directly with BIO Girls volunteers (Site Directors, Marketing Leads, and mentors) to ensure a safe and effective learning environment is available at each BIO Girls site. The VM provides excellent customer service, coaching, and leadership for each of the assigned BIO Girls locations to support volunteer Site Directors. The VM works to ensure all the necessary resources and tools are available to effectively operate each site. As the liaison between BIO Girls and the volunteers who facilitate programming, the VM must be responsive and positive, making it a rewarding and fun experience for all volunteers. The VM works closely with the Program Operations Team and BIO Girls volunteers to effectively execute on the mission and vision of BIO Girls.

Essential Duties and Responsibilities:

  • Manage and coach BIO Girls volunteers with empathy, enthusiasm, and assertiveness to ensure the integrity of programming at BIO Girls sites.

  • Effectively communicate BIO Girls mission, processes, and expectations with BIO Girls volunteers via virtual or in-person meetings, email, phone, and/or text.

  • Provide unmatched customer service to volunteers and teammates, during times of status quo and times of adversity.

  • In collaboration with the Program Operations Director, optimize the volunteer onboarding process, including the use of technology, communications, resources, and portals.

  • Oversee the project plan, deadlines, and key deliverables for all assigned sites.

  • Facilitate 1:Many and/or 1:1 training, in-person, and/or via zoom for BIO Girls volunteers.

  • Coach volunteers to achieve their fundraising and mentor recruitment goals.

  • Utilize internal technologies and processes to manage the project plan for each BIO Girls location.

  • Actively work annual BIO Girls events including Giving Hearts Day, Find Your Kind 5K, and the BIO Girls gala.

  • Represent BIO Girls and/or BIO Teens at events in the Fargo-Moorhead area to promote programming (may include evenings and weekends).

  • Serve as a BIO Girls advocate in the community.

  • Other responsibilities and duties, as assigned.

Salesforce/CRM Emphasis:

  • Support BIO Girls volunteer onboarding by managing tasks critical to ensure the continuity of volunteer and participant experience

  • Establish and manage data access and support practices for the volunteer enablement systems (Salesforce, Blackthorn)

  • Utilize software applications for report building to support the volunteer onboarding processes

.

Role Requirements

  • Passion for the BIO Girls mission.

  • Customer service experience required. You will be asked to provide two references in relation to customer service skills.

  • Strong written and verbal communication skills required.

  • Experience leading a group to a common goal in a professional setting and/or coaching in any capacity is preferred.

  • Ability to handle adversity and work in a fast-paced, agile environment.

  • College degree preferred.

  • Previous CRM experience preferred.

  • Availability outside of the normal 8am - 5pm work day to take calls from volunteers.

To apply, please visit our job posting on Indeed: